FAQ

ROYAL and KAGU both have 3 layer construction. 

Main difference is the top surface layer : ROYAL surface layer is a soft cushioning water- proof, Nylon Tuff carpet. KAGU is a light-weight, Carbon Fiber like texture material. 

ROYAL series offers an unrivaled luxurious look and feel. It’s unique water-resistance, lush cushioning carpet with its static properties, trap dust more effectively, thus reduce dust circulation and improve air quality in the cabin. Lush carpet also absorbs sound, thus has excellent sound proofing qualities that reduce road noise.  

KAGU series with its carbon-fiber texture material, offers a sporty race car feel. It’s light weight material is not only durable, is also easy to clean. It dries instantly after washing with a simple wipe-off. Highly recommended for drivers that loves the great outdoors, with frequent contact with muddy/ wintry conditions
 
It is best if you can drop by our showroom, to have a closer look at both the KAGU & ROYAL series. This will be helpful in deciding which series will be more suitable for your intended application.

Unfortunately, we are unable to sell our mats separately as they are manufactured in one full set, quite similar to Shoes /Sneakers etc. Besides, our mats are unique and material looks very different with other mats. It will be an obvious mismatch when use in conjunction with others. 

Our Custom Fit Car Mat are 3D digital measured to the exact contours of your vehicle, it is very important to select by correct Car Brand (i.e. BMW, Mercedes Benz, Lexus), Make (i.e. BMW G30, Mercedes Benz W213, Lexus RX), & Year (i.e. 2012 - 2020, 2018 - Present). 

For KAGU Car Mat & Boot Liner, We recommend only used mild car shampoo with a soft bristle brush. Do not use any cleaners with bleach. 

For ROYAL & Premium Car Mats, You can beat the dirt off the Car Mats using the Beater Brush Provided. You can also wash with mild car shampoo and dry fast compare to most aftermarket mats. 

We actually have 3 colour, Black, Beige and Grey, but we always recommend Black as it matches all colour interior, easy to maintain and stain would not show up easily as compared to other lighter colour. If you want other colours we will have to accumulate the MOQ.

Our Centre Warehouse in Singapore, Shipping time across islandwide is 1 to 3 Working Days. For other location, please contact our sales team for the delivery time. 

Most orders are shipped within 24-48 hours 1 - 2 Working days after payment is made. 

We're constantly adding new applications, please contact us via email at enquiry@3dbesttech.com or WhatsApp at +6598217408. 

Yes, Our 3D Perfect Fit Car Mat are designed to fit without any exist Floor Mat. 

Our Car Mat carries a 1 Year Products Manufacturing Defects Warranty. 

We accept return/exchange of the mats if you inform us within 3 days upon receiving our goods. Please noted that the goods must be returned in new/unused condition.

Start by contacting the company/seller you purchased our products from. Our Customer Service Team will contact you to assist with your claim. Please note, Kindly provide us with the defective picture & receipt of the purchase. 

Start by contacting the company/seller you purchased our products from. Our Customer Service Team will contact you to assist with your claim. Please note, Kindly provide us with the defective picture & receipt of the purchase. 

Feel free to drop us an Email at sales@3dbesttech.com or Whatsapp us at +65 9821 7408, our Sales Team will assist you to resolve your issue. 

In most cases no, unless the box is opened. We will file a shipping damage claim with the Logistic Carrier. Immediately contact our Customer Service Team via email at sales@3dbesttech.com or Whatsapp: +65 9821 7408. Please send us the picture to verify the shipment damage. Rest assured, we got you covered.